Refund and Returns Policy

Shipping policy

Shipping

All orders are shipped from China and are not

shipped on Saturdays, Sundays or Chinese national

holidays. Orders are shipped within 7 days of placing

the order. Occasionally, depending on the availability

of gemstones, orders can take longer. If this is the

case with your order, we will message you.

All orders are shipped via DHL, FedEx, UPS, TNT,

China Post, USPS, RoyalMail, Canada Post, etc.

depending on the weight of the product. Also, all

orders must be shipped to a physical address,plea.

do not use a P.O. Box as your shipping address.

Return and Exchange Policy

All crystals are natural minerals and each is made up

of beautiful and unique patterns and crystals;

therefore, no two of our crystals are the same. Please

note that as natural items, they may look different

from those shown in the pictures, and they may

contain tiny cracks and pits. Please expect to find

inclusions and beautiful markings in the crystals

themselves. Our designs and crystal cuts are

designed to show the beauty of the crystal structure,

not to look like glass. We do not accept returns or

exchanges based on crystal features or change of

mind. Please note that our pieces are hand cut so

they will never be completely ‘perfect’.

Returns

To return your item for inspection for a refund or

credit, your item must be sent back to us within 7 days

of receipt.

For items eligible for a refund, you will receive a

refund within 7-10 days once the item has been

returned, provided it is received in new and original

condition.

Refunds will be returned via PayPal only. Once we

have released the funds, it may take some time for

each payment portal to process. Please contact your

payment portal for exact timescales. We will message

you once our refund has been processed.

Exchanges

Our exchange policy lasts for 7 days and only applies

to non-crystal products. To be eligible for an

exchange, your product must be returned unused

and in the same condition as when you received it. It

must also be in the original packaging. We will not be

responsible for broken or damaged items sent back

to us. All exchanges will be issued in the form of a

credit note which can be redeemed in our online

shop. smcrystalwholesale will not reimburse return

shipping costs for exchanges based on a change of

mind.

Special Offers

Please note that special-priced items are final

products and cannot be returned or exchanged

unless they are deemed to be materially defective.

Return shipping

We are not responsible for damage to returned items,

so we recommend that you return them by registered

mail. We may or may not reimburse shipping costs for

returns or exchanges. This will be determined on a

case-by-case basis. Please ensure that you pack your

crystal carefully with aFRAGILE sticker and take out

insurance with the post office if you wish to cover any

damage that may occur during the postal journey.